dewascore Privacy Policy

This page describes what we collect when you use dewascore and how we keep that data protected. We at dewascore understand that privacy matters—whether you're placing a bet on Liga 1, depositing via DANA or e-wallet, or playing live-dealer tables. Our commitment is to collect only what we need, use it transparently, and safeguard it with standard security practices.

We collect personal information—your name, email, phone number, payment details, and identity documents for verification. We also collect usage data: which games you access, which markets you view, your IP address, and browser information. This data helps us prevent fraud, comply with anti-money-laundering rules, and improve your experience on dewascore.

Data is shared with third-party processors: payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), game developers, and verification services. We do not sell your data to marketing firms. Your data may be stored outside your jurisdiction; we rely on contractual safeguards with processors to protect it.

What we collect on dewascore

We collect two categories of data: account information and usage information

Account information: Your name, date of birth, email address, phone number, physical address (for Jakarta, Surabaya, Bandung, Medan, or other regions), and payment method details. During identity verification, we also collect copies of your ID, passport, or driving licence. This data is required to open your account, verify your identity before first withdrawal, and process deposits and withdrawals.
Usage information: Your IP address, device type, browser, pages visited, games played, markets viewed, bet amounts (not outcomes), session duration, and referral source. We use cookies and similar tracking technology to collect this data. We collect it to prevent fraud, detect abuse, personalise your dewascore experience, and comply with legal obligations.

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), your payment provider shares transaction confirmation data with us. We store this to reconcile deposits, process withdrawals, and verify that funds came from you.

How we use your data

We use your data for these purposes:

Account management: Opening, verifying, and maintaining your account. Processing your deposits and withdrawals. Responding to your support requests.
Fraud and compliance: Detecting irregular activity. Verifying your identity. Complying with anti-money-laundering (AML) and know-your-customer (KYC) rules. Reporting to authorities when legally required.
Service improvement: Analysing how you use dewascore (which games, which markets, peak times). Using that insight to improve the platform, add new sports (Piala AFF, Champions League fixtures), and adjust live-dealer availability.
Communication: Sending transactional emails (deposit confirmation, withdrawal status). Notifying you of account security alerts. Answering support tickets.

We do not use your data to send you unsolicited marketing messages. We do not sell your contact information to third-party advertisers. We do not share your betting history or gaming data with external marketing agencies.

Your data may leave your jurisdiction

Our servers, payment processors, and verification partners may operate in countries outside your location. We use contractual safeguards (Standard Contractual Clauses) to ensure processors meet our security standards even when data is stored overseas.

Third-party processors and data sharing

We share your data with third-party processors. These include:

Payment providers: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment operators, and banks (online payment, e-wallet, mobile banking, local payment) receive your name, phone number, and account details to process deposits and withdrawals.
Identity verification services: We use third-party ID verification providers. They receive your identity documents to confirm your identity; they do not retain copies after verification.
Game developers: We share your user ID (not your name) with slot game and live-dealer providers (Aviator, Sweet Bonanza, Fortune Tiger, baccarat studios, etc.) so they can track your play and payouts.
Fraud and security vendors: We use third-party tools to detect suspicious activity. They receive your IP address, device fingerprint, and transaction history (not your personal details).
Legal and compliance partners: We may share data with auditors, legal advisors, and government authorities when required by law or court order.

All third-party processors sign data processing agreements (DPAs) committing them to protect your data. We audit these processors annually. We do not share data for marketing purposes.

Cookies and tracking on dewascore

We use cookies to store your login session, remember your language preference, and track your behaviour on the platform. Cookies are small files stored on your device. We use three types:

Essential cookies: Required for login, account security (CSRF tokens), and payment processing. You cannot disable these without breaking the platform.
Preference cookies: Remember your chosen language, odds format (decimal vs fractional), and theme (light/dark mode).
Analytics cookies: Track which pages you visit, how long you stay, and which games or markets you access. We use this to improve dewascore and detect abuse.

We do not use third-party advertising cookies. We do not track you across other websites. If you disable cookies in your browser, you cannot log in or use dewascore.

Key data practices

We collect only data needed for account management, fraud detection, and legal compliance.
We do not sell your data to marketers or third-party advertisers.
Payment providers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive deposit/withdrawal details; game developers receive anonymized user IDs.
Your data may be stored outside your jurisdiction under contractual safeguards.
We use cookies for login, preferences, and analytics—not for cross-site tracking.

Your rights and data retention on dewascore

You have rights over your data. You can request a copy of all data we hold about you. You can correct inaccurate information (e.g., your phone number, address). You can request deletion of your data, subject to legal retention requirements (we must keep transaction records for anti-money-laundering compliance). You can withdraw consent for non-essential processing (e.g., analytics cookies), though this may reduce platform functionality.

To exercise these rights, contact our support team. We will respond within 30 days. If you believe we've violated your privacy rights, you can lodge a complaint with your local data protection authority.

We retain your account data for as long as your account is active plus seven years after closure (required by anti-money-laundering rules). We retain payment transaction records for seven years. We retain analytics and usage logs for 12 months. Identity verification documents are deleted after verification unless we're legally required to retain them longer.

Security and contact

We use standard encryption (TLS/SSL) for all data in transit. Passwords are hashed (not stored in plain text). We restrict data access to employees and contractors who need it for their job. We conduct annual security audits and penetration testing. We maintain cybersecurity insurance. However, no security system is absolute; we cannot guarantee that data breaches are impossible. If a breach occurs, we will notify affected users within 72 hours and work with authorities to investigate.

If you have questions about this privacy policy, or wish to exercise your data rights, contact us via our support team on dewascore. We will respond promptly. This policy was last updated in the current year and applies to all users on dewascore across supported jurisdictions.

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