dewascoreFrequently Asked Questions
Users registering with dewascore ask about account setup, payment methods, game rules, and security practices. This FAQ covers the most common topics: how to verify your identity, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, understand betting rules for football and live-dealer tables, and protect your account. Answers below reflect our standard processes.
This page resolves questions about registration, KYC verification, deposits, withdrawals, and basic account care. For detailed policy information—including jurisdiction restrictions, data handling, and terms of service—consult our legal noticeterms and conditionsand privacy policyIf your question is not answered here, contact our support team via your account dashboard.
When you create a dewascore account, you will be asked to provide personal information and verify your identity. This process typically takes minutes. Once approved, you can deposit funds and access our football markets, live-dealer tables, slots, and esports offerings. We support payment methods including mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfers (online payment, e-wallet, mobile banking, local payment). Withdrawals are processed within one business day.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and offeringsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, jurisdiction restrictions, and support
We require a government-issued identity document (passport, national ID, or driver's licence) and proof of residential address (utility bill, bank statement, or rental agreement dated within the last three months). Some users may be asked for additional documents such as a screenshot of their bank account or a selfie holding their ID. KYC verification typically completes within one business day. Once approved, you can deposit funds and access our full platform. If your submission is incomplete or unclear, we will request resubmission. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process.
On the member login page, click the "Forgot password?" link. Enter your email address or username. We will send a password-reset link to your registered email. Click the link and follow the instructions to create a new password. The reset link is valid for 24 hours. If you do not receive the email, check your spam folder or contact support. For security, we do not send passwords by SMS or reveal old passwords. Always set a strong password combining letters, numbers, and symbols.
Payments and transactions
To deposit via local payment, online payment, or e-wallet: log in to your dewascore account, go to the Deposit page, select your payment method, and enter the amount you wish to deposit. You will be redirected to the payment app on your phone. Confirm the transaction in your mobile banking, local payment, or online payment app, and the funds will appear in your dewascore account instantly. No additional fees apply beyond your chosen payment method's standard charges. Minimum deposit amounts vary by method; check the Deposit page for current minimums. Deposits are available 24/7 and support transactions on public holidays including Idul Fitri and Idul Adha.
Yes, dewascore supports direct bank transfers from e-wallet, mobile banking, local payment, and online payment. To deposit by bank transfer: log in to your account, go to Deposit, select "Bank Transfer," and choose your bank. You will receive a unique virtual account number. Transfer the desired amount from your bank account to this virtual account number using your bank's app or branch. The transfer typically clears within subject to verification during business hours and within a few hours outside business hours. Virtual account numbers are unique to each transaction and valid for 24 hours. Save your reference number for your records.
To withdraw funds from your dewascore account: go to the Withdrawal page, select your payment method (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer), and enter the amount. Your withdrawal request is processed within one business day. Some withdrawals may take longer during weekends or public holidays. Minimum withdrawal amounts apply and vary by method. Once processed, funds are sent to your chosen payment method. You can check the status of your withdrawal in your account history. If a withdrawal is declined (e.g., due to incorrect account details), the funds will be returned to your dewascore balance within 24 hours.
Game rules and offerings
New users should read: (1) our Terms and Conditions, which cover account policies, betting rules, and disputes; (2) the game-specific help pages for your chosen market (e.g., football betting rules, live-dealer table etiquette); and (3) the Jurisdiction Notice, which explains service availability and your responsibility to comply with local law. Football betting on Liga 1, Piala AFF, and Champions League follows standard match-winner, total-goals, and handicap markets. Live-dealer tables (baccarat, roulette, blackjack) operate with real dealers and live chat. Slots (Aviator, Fortune Tiger, Sweet Bonanza) are chance-based games with published RTP percentages. Esports markets cover Mobile Legends and Free Fire tournaments. All games are operated fairly and are audited regularly.
dewascore may offer a welcome bonus or promotional credit to new accounts that meet eligibility criteria and complete the deposit and verification process. The exact offer terms (amount, wagering requirements, eligible games, expiration date) vary and are displayed at the time of registration. All promotional offers are subject to our Terms and Conditions. Bonus funds are credited to your account balance but are typically subject to playthrough requirements before withdrawal. Check the "Promotions" section of your account dashboard for current offers and their specific terms. Contact support if you have questions about whether you qualify for a particular promotion.
To place a football bet on Liga 1 or Champions League: log in to your account, navigate to the Sports section, find the match, and select a market (e.g., match winner, total goals, both teams to score). Enter your stake amount and confirm the bet. Your bet slip will display the odds and potential return. Confirm to place the bet. Your bet is live immediately and appears in your Bet History. You can view live scores and match updates in the platform. Once the match ends, results are settled automatically, and your balance is updated. If you wish to cancel a bet before the match starts, contact support; cancellations are subject to our policy.
Security and account care
Your personal information is protected using industry-standard encryption and secure data-handling practices. We store your data in secure servers and limit access to authorized personnel only. Our privacy policy details how we collect, use, and protect your data. We do not share your personal information with third parties for marketing. However, we may disclose information to government or law-enforcement authorities as required by law, or to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Your password is hashed and never displayed or transmitted in plain text. Do not share your password or account details with anyone. Enable any available two-factor authentication for added security.
To contact support, log in to your dewascore account and use the Help or Support section in your account dashboard. You can submit a support ticket describing your issue, and our team will respond within one business day. For urgent matters, check your account for a live-chat option, if available. When contacting support, include relevant details: your username, the date and time of the issue, and any transaction IDs or bet numbers involved. Do not share your password or sensitive financial details via support tickets. Support is available in English. If your issue relates to a payment or withdrawal, include the payment method and amount. We aim to resolve most issues within 24 hours.
Yes. dewascore services are available only in jurisdictions where local law permits online gaming. By registering, you confirm that you are not resident in a jurisdiction where online wagering is prohibited. You are responsible for verifying that your use of dewascore complies with your own jurisdiction's laws. If your jurisdiction's laws change or prohibit online gaming, you must cease using dewascore immediately. We reserve the right to suspend or terminate accounts if we determine that the user is resident in a prohibited jurisdiction or has violated local law. For questions about service availability in your specific location, consult our Jurisdiction Notice or contact support before registering.